Managed IT Services

A watchful eye on your systems 24 hours a day, 7 days per week — monitoring services round out our Managed IT Services offering. Our 24/7 Monitoring services include:

• Monitoring the health of your systems 24x7x365
• Engineer notification in the event of a system-critical network issue
• Performance monitoring with thresholds for low disk space, high CPU utilization, and other performance issues
• Application monitoring to identify potential application issues even if the server is up and running
• Asset Management — full hardware and software inventories
• Software updates including desktop operating system and antivirus software
• Periodic reports detailing up-time, security patching, and performance

YEMCO offers Service Desk services to assist with desktop, network troubleshooting, and issue resolution through a remote enterprise solution. Our proactive approach to Managed Services constantly refines your core infrastructure to minimize the need for desktop support. We deliver a full range of IT help desk services, including:

• Remote or onsite diagnostic and solution identification
• New computer set-up, configurations, and upgrades
• Software updates and maintenance
• E-mail configuration and support
• Hardware and software installation, configuration, and upgrades
• Internet connectivity issues
• General maintenance and repairs
• Crisis resolution
• Virus control and removal

While your company depends on email as a tool for communication and storing large quantities of critical business data, it can also be a real threat. With online attacks becoming more and more prevalent — including spam, phishing, viruses, and malware — protecting yourself is no longer an option. We offer Microsoft Exchange Services with anti-spam and anti-virus filtering to keep your business safe.

• Streamline business processes — offload huge storage needs from your server
• Safeguard your email and your business — prevent viruses, spam, worms, and other online threats
• Simplify searching — complete email indexing and easy access to your critical records
• Make access easier — flexible search options and attachment & message archiving

As a small or medium-size business, you need every advantage you can get to compete against bigger companies with bigger resources. YEMCO is proud to provide our clients with a cost-effective, enterprise-class VoIP solution that’s easy to use and manage.

• Affordable — low cost with no extra set-up, installation, or maintenance fees
• Easy to use — intuitive, user-friendly interface
• Reliable — your hosted system is monitored and maintained 24/7
• Mobile — calls can be taken in other locations, via laptop or forwarded to a mobile phone

We leverage our staff’s business and project management skills to create technology plans that help your company reach its full potential. Whether you need to set up wireless access for greater employee flexibility, protect your customer database, or plan for growth, our staff will design and implement a plan that sets you up for success. We offer support in:

• Cost-effective network design
• Ongoing network maintenance
• Help Desk services
• Server installation and upgrades
• Remote Access and VPN services
• Mobile solutions
• Fax and printer setup and support
• E-Managed Firewall